Refund policy

Refund & Return Policy

At Hair & Simple, we want you to be happy with your purchase. If you have an issue with your order, please contact us at hairandsimplesupport@gmail.com so we can help.

Returns

You may request a return within 30 days of receiving your order, provided that the item is eligible for return under the applicable supplier's return requirements.

To be eligible for a return, the item must generally be:

Unused and in the same condition that you received it
In its original packaging
Free from damage caused after delivery
Accompanied by proof of purchase

Some products may have additional return restrictions based on the supplier's policies. We will provide you with the appropriate return instructions if your return request is approved.

Please do not send an item back without contacting us first. Returns sent without prior authorization may not be accepted.

To request a return, contact us at hairandsimplesupport@gmail.com and include your order number, the reason for the return, and photographs when applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us at hairandsimplesupport@gmail.com as soon as possible.

Please include your order number and clear photographs or video showing the issue. We will review the information and work with you to determine the appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

Certain products may not be eligible for return because of supplier restrictions, hygiene considerations, personalization, or other applicable restrictions.

If you are unsure whether your item is eligible for a return, please contact us before sending anything back.

Exchanges

We do not offer direct exchanges at this time. If your item is eligible for return and you would like a different product or variant, you may return the original item in accordance with this policy and place a new order separately.

Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.

If you have not received your approved refund after 15 business days, please contact us at hairandsimplesupport@gmail.com.

Return Shipping

Return shipping instructions and responsibility for return shipping costs will be provided when your return request is reviewed and approved. Return shipping costs may vary depending on the reason for the return and the applicable supplier's requirements.

For items that arrive damaged, defective, or incorrect, please contact us before returning the item so that we can provide the appropriate instructions.